Trip Cancellation and Refund Policy

Type of Trip Refund Date Request Amount of Refund Spot Switch
Day 5 business days or more before 50% refund Full refund with spot switch 2 business days or more before
Multi-Day 5 business days or more before 50% refund Full refund with spot switch 2 business days or more before
Spring Break 10 business days after sign up *with more than 15 business days before trip  Full refund Full refund with spot switch 5 business days or more before
Spring Break Up to 15 business days before trip 50% refund Full refund with spot switch 5 business days or more before
Trainings Within 10 business days after sign up 50% refund Full refund with spot switch 5 business days or more before
Ski Bus Ski Bus sign-ups are non-refundable None None
Under $10 Trips priced $10 and under are non-refundable None None
Events Events (speakers, movies, trainings, on campus programming) are non-refundable None None

Participants will be automatically refunded if a trip, training, or event is cancelled by Gonzaga Outdoors.

Send cancellation request with trip information and student ID number to outdoors@zagmail.gonzaga.edu. Business days are qualified as: Monday-Thursday operation hours (9am - 5pm), Friday (9am - 3pm). Request must be submitted 30 minutes prior to the end of operation hours for the day. If a cancellation request is sent after operation hours on a business day, the request will be counted as submitted on the next business day. If you have questions call 509-313-4189 or visit the office (202 E. Sharp Ave, Spokane, WA).

Trip Cancellation Example: If you register for a day trip occurring on Saturday, the 9th to receive a 50% refund you would need to cancel at the latest 30 minutes prior to end of operation hours on Friday, the 1st. To receive a complete refund, you would need to find a replacement participant and submit their information at the latest 30 minutes prior to end of operation hours on Wednesday, the 7th.