INFORMATION TECHNOLOGY SERVICES PRIORITIES
Information Technology Services (ITS) is a complex organization that encompasses multiple channels of accountability, functions in a shifting competitive environment, serves a variety of constituencies, and pursues a wide array of goals. ITS is compelled to become more sophisticated in decision making, digital content delivery, and support to our students, faculty, and staff. Meeting these expectations involves the work of more than sixty-five full-time employees who manage and support the campus technology infrastructure and over two hundred software applications with an annual operating budget of $12.5 million.
Recognizing that Gonzaga University’s strategic plan is being updated and that new capabilities will be needed as goals and actions are modified and clarified, the Chief Information Officer and the Senior ITS Leadership team has set forth seven information technology priorities to guide decision making and technology investments:
Strengthen technology governance
Enhancement of data analytics capabilities
Foster innovation and collaboration
Strengthen and secure cyberinfrastructure
Foster professional development
Promote Diversity, Equity, and Inclusion
Advance organizational agility
INFORMATION TECHNOLOGY SERVICES COMMITMENTS
In the current plan, these seven Information Technology Services priorities have been further elaborated in the form of three “commitments” – an acknowledgement that we do our work in a relational context, in rapidly changing technology world.
Each commitment, in turn, will point to goals that service as declarations of continuous improvement. The goals provide a means of defining Information Technology Services success in achieving commitments, and later our actions constitute specific activities undertaken in service of the goals.
Commitment 1: Invest and Modernize in a Secure and Reliable Cyberinfrastructure
Commitment 2: Optimize Technology Service Delivery and Stewardship
Commitment 3: Transform Constituent Experiences