Course Drops and Withdrawals:
To drop or withdraw from a course for any reason, students must email CLL@gonzaga.edu and include the following:
- Their full name
- Current course name
- Reason for the drop or withdrawal request.
Refund Requests
Total course fees include a non-refundable registration fee of 5%. In the event a refund request is approved, this 5% fee will be withheld by CLL from the student’s refund amount.
Refund policies vary by program, as indicated below. All refund requests must be sent to CLL@gonzaga.edu.
Online courses with live virtual classes only:
- Student is responsible for 5% of the total course fee if request is received at least one (1) business day prior to the course start date. Students who have paid in full will receive a 95% refund.
- Student is responsible for 15% of the total course fee if request is received within three (3) business days after the course start date. Students who have paid in full will receive an 85% refund.
- Student is responsible for 35% of the total course fee if request is received within twenty (20) business days after the course start date. Students who have paid in full will receive a 65% refund.
- Student is responsible for 50% of the total course fee if request is received within forty (40) business days after the course start date. Students who have paid in full will receive a 50% refund.
- Student is responsible for 100% of the total course fee if request is made forty (40) business days after the course start date. Students who have paid in full will receive no refund.
Self-Paced Online Courses:
- Student is responsible for 5% of the total course fee if request is received at least three (3) business days after the course start date. Students who have paid in full will receive a 95% refund.
- Student is responsible for 15% of the total course fee if request is received at least seven (7) business days after the course start date. Students who have paid in full will receive an 85% refund.
- Student is responsible for 100% of the total course fee if request is made seven (7) business days after the course start date. Students who have paid in full will receive no refund.
Hybrid Cohort-Based Programs (requires in-person classes):
- Student is responsible for 5% of the total course fee if request is received on or before the course start date. Students who have paid in full will receive a 95% refund.
- Student is responsible for 15% of the total course fee if request is received within three (3) business days after the course start date. Students who have paid in full will receive an 85% refund.
- Student is responsible for 100% of the total course fee if request is received after three (3) business days of the course start date. Students who have paid in full will receive no refund.
If a business-sponsored participant requests a refund, all existing policies remain in effect. The business is responsible for either providing an alternative student or covering payment of up to 100% of the course fees if the student request occurs after the specified deadline.
In the circumstance in which a company has designated spots for their employees to participate, the existing policies remain in effect. The business is responsible for either providing an alternative student or covering payment of up to 100% of the course fees if the request occurs after the specified deadline.
Course Term Change:
To request a term change, students must email CLL@gonzaga.edu and include the following information:
- Student name (or the name used to enroll)
- Current course name & term
- Requested term
- Reason for term change request
- Term changes are allowed once, only within the same course (e.g. from fall term to winter/spring term), no later than halfway through the course.
The student’s account must be in good standing for a course term change to be approved.
No refunds are permitted once a course term change has been made.
A $50 course term change fee will be applied to the student account and must be paid by the first day of the new course term.
Additional fees may apply on a case-by-case basis for expenses including but not limited to assessments.
Course Cancellation:
The Center for Lifelong Learning reserves the right to cancel, reschedule, or combine program events that fall below the minimum enrollment requirements. If a course is canceled for any reason, enrolled students will receive an email notification with an option to receive a 100% refund or to transfer fees to another course offering.
GU Third-Party Educational Company Program Enrollment Policies:
The following section provides guidance on enrollment policies specifically for programs run in partnership with 3rd-party educational providers.
Engineering & Technology Bootcamps through Springboard:
For complete refund/drop, transfer, and course cancellation policies for the Cybersecurity Bootcamp/Certificate and Software Engineering Bootcamp/Certificate, please contact an advisor at gu@career-bootcamp.com.
Cannabis certificates through Green Flower:
For complete refund/drop, transfer, and course cancellation policies for Cannabis Compliance and Risk Management or Cannabis Healthcare and Medicine, please contact an advisor at cannabiseducation@gonzaga.edu.
K-12 Book Studies through Teacher Study:
For complete refund/drop, transfer, and course cancellation policies, for Teacher Study Book Study Programs, please contact an advisor at lorie@teacherstudy.org.
K-12 Courses through VESi:
For complete refund/drop, transfer, and course cancellation policies for Gonzaga VESi online courses, please contact an advisor at info@virtualeduc.com.
Business certificates through Ziplines:
For complete refund/drop, transfer, and course cancellation policies for Business Analytics, Digital Marketing, or Project Management programs, please contact an advisor at admissions@ziplines.com.
Account Balances
Timely Payment:
All course fees must be paid by the first day of courses unless a payment plan/deposit is in place.
In the event that a sponsor or third-party does not pay, the student is responsible for payment of course fees.
Past Due Student Accounts:
A student account is considered past due when course fees are not paid in full by the payment deadline and no arrangements have been made. If a student account remains past due for 10 days or more, the student will be dropped from all courses, and will remain responsible for all unpaid amounts owing.
Attendance & Participation
- Presence and active participation are key components for learning in CLL offerings.
- Course syllabus will indicate the instructor’s course attendance policy.
- In the case of unforeseen circumstances, such as health issues or emergencies, students should communicate with the course instructor to discuss and coordinate make-up work.
- Students who have not met course attendance or participation requirements are encouraged to continue the course, but may not be eligible for a certificate.
Grievances
The Center for Lifelong Learning instructors and staff are committed to addressing grievances quickly and effectively. Students with a personal complaint about any aspect of CLL and/or course offerings are encouraged to first address the source directly. If the issue cannot be resolved, please contact the course instructor or the CLL team to work together to find a solution.
Tax Information for CLL Courses
The IRS requires educational institutions to report amounts paid for qualified tuition related expenses only. The IRS considers coursework where credit was earned as a qualified tuition related expense. It does not permit the report of non-credit courses. Please consult a tax advisor or IRS Publication 970 for further guidance.
CLL Certificates, Professional Development and Bootcamp courses are non-credit programs. As a result, CLL does not provide 1098-T forms.